When you start looking out for a new job..

By Rajesh Setty on Wed 03 Aug 2005, 9:28 AM - Leave Comment

There is a common theme whenever I talk to people who are planning to
quit their jobs. They say they have reached a “glass ceiling” and there
is nothing that they can do in their current jobs. Some common
complaints that I have heard:
* the job does not provide growth opportunities
* the environment is not good
* there is no support for my ideas
* there is no growth path
* I don’t enjoy my job anymore
* my boss can’t understand me.

Once you made up your mind that nothing is possible in the current job,
interestingly many possibilities that may have been existing will close
out on you. In fact, since mind will start looking for evidence to
support your “claim” you will also start noticing more things that are
not right in the current job.

My message is simple: If there is a problem in the current job, that
may also be an opportunity for you to shine. It all depends on what is
your view on such things. The moment you notice a problem, you can feel
miserable or you can say “Aha.. here is an opportunity or a leadership
moment that might help me reach the next level” and look for
possibilities.

Posted under Main Page.

Ways to distingish yourself – #32 Service at the core

By Rajesh Setty on Mon 01 Aug 2005, 9:19 PM - Leave Comment

What is common between LensCrafters and Progressive Insurance Comnpany – relentless focus on customer service.

I saw their recent offers and was blown away

1. LensCrafters provides a hassle free option to try out their glasses for 30 days and return or replace them if they don’t like it.

2. Progressive offers a hassle free claims service.
This means if you are car is in trouble, you can bring to a progressive
store and drive away with a rental car. They will call you when your
car is repaired and ready and you return the rental car and take back
your car.

While this is compelling, what’s more compelling is that this is not
the first time they came up with such offers. These two companies have
always been at the forefront of customer service and are always
inventing new ways to serve the customers better.

What has this got to do with an individual. I would say everything. At
any point in time, we are serving one or more of our customers. Our
employer is one such customer. When was the last time you did something
that elicited a “wow” from one or more of your “customers”?

Posted under Distinguish yourself, Main Page.