Archive for November, 2007
By Rajesh Setty on Tue 13 Nov 2007, 10:56 PM - 2 Comments
Yesterday, I had to go to Los Angeles for a day trip. I parked my car at Fast Track Airport Parking near Oakland Airport. This was a private parking lot where there were two options to park (covered at $12.20 and uncovered at $11.20 per day). I picked the covered spot and as I was getting down my car, I saw that one of the airport shuttles parked right behind me. The driver asked me to hop in and gave me a card where my parking lot # (E-40) was printed.
All I could say was “Great Service”
When I returned that evening, the shuttle driver asked me for that parking card and took me exactly to the spot where I had parked.
Again, all I could say was “Great Service”
When I had to pay to the cashier, I got a bill for $16.20. The extra money was various taxes and surcharges. About a 30% markup on the published prices.
All I could say was “I wish I had read the fine print…”
It’s really not about four dollars or the 30% markup. The parking lot had superior customer service and I would have gladly paid a few dollars more for that service. Paying the bill is the FINAL thing a customer will do and a negative surprise (because of the fine print) there will ruin all the goodwill you have built with great customer service.
Posted under Business Models.
By Rajesh Setty on Tue 13 Nov 2007, 10:29 PM - 3 Comments
I have attended various programs (in five different countries) over the last fifteen years. I have immensely benefited from every teacher that I have met. Thanks to all of them.
Earlier this year, I attended the “Inner Engineering” (created by Sadhguru Jaggi Vasudev) program. It was a 7 day program and covered a number of things. At the end of the 7 days, I was sad that there was not going to be another class the next day. Also, for the next few days I missed the class very much.
The biggest regret I have is that I didn’t do this program a few years earlier.
For those of you who are in the bay area, there is an opportunity to attend this program later this month. Here is the registration link. If I am in town, I will attend a few days of the program as a volunteer
Isha Yoga Program (Santa Clara) – Nov 28 to Dec 4
Location: Santa Clara Convention Center, Santa Clara
Look forward to seeing some of you there.
Posted under Announcement.
By Rajesh Setty on Wed 07 Nov 2007, 10:48 PM - Leave Comment
Note: I don’t think there is anything wrong with Facebook Maths. This problem may be just because not every Facebook user mentioned their Gender when they signed up. However, it still makes me smile.
A simple fix could have been to just say that not all profiles have complete information.
Enjoy!
Facebook users in US above 35 years (Male): 306,880
Facebook users in US above 35 years (Female): 327,040
Facebook users in US above 35 years (Male + Female): 1,021,220
Note:
Posted under Smile Please.
By Rajesh Setty on Sun 04 Nov 2007, 2:30 PM - Leave Comment
Want to command a premium?
You can start with creating compelling visions (and, of course, build the capacity to execute on them)
————————————————————
“Vision is the art of seeing what is invisible to others”
- Jonathan Swift
(Irish Author)
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Posted under Great Quotes.
By Rajesh Setty on Fri 02 Nov 2007, 5:35 AM - Leave Comment
Yesterday morning I had to go to San Francisco and stepped out of the house very early in the morning.
I saw a few joggers and few other people just taking a walk. One person caught my attention. He was walking his dog with a cigarette in one hand and talking to someone on the phone. On the other ear, I could see that he was listening to his iPod. I was almost sure that he would check his email after that phone call…
In summary, the tasks he was managing (simultaneously) are:
* walking the dog (probably a chore)
* morning walk (healthy)
* smoking (unhealhty)
* listening to music (relaxation?)
* talking on phone (business?)
Multitasking?
Have a great Friday
Posted under Main Page.
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